BuildingLink Resident Portal

Unifying communication and simplifying service requests—helping residents stay informed and connected effortlessly

About the BuildingLink Resident Portal

The BuildingLink resident portal allows residents to manage every aspect of living in a multifamily building, including paying rent, scheduling repairs, managing access, reserving amenities and more.

Goal

The goal was also to simplify daily tasks and provide essential information for all residents while offering a customizable experience tailored to each building’s unique brand and requirements.

My role

Strategy & research

User research revealed pain points in daily tasks for all residents, so I optimized the app's layout for maximum efficiency and navigation.

Ideation & wireframing

I donned the hats of every resident type, sketching their frustrations and joys to spark user-centric solutions.

Systematic prototyping

Leveraging a robust design system and extensive prototyping process, I crafted an iteratively refined product while seamlessly collaborating with product managers and engineers.

QA & GTM

Through a streamlined review and extensive QA framework, I eliminated errors and optimized performance, delivering a final product that runs like clockwork.

Challenges & solutions

Challenge
Simplifying complex, multi-path tasks

Tasks like reserving amenities or scheduling maintenance often have multiple steps (selecting time slots, providing details, confirming availability), which can easily confuse users—especially those not tech-savvy or unfamiliar with app interfaces.

Solution
Linear flows

Break down tasks into guided, linear flows with clear progress indicators, pre-filled data where possible, and confirmation messages to ensure residents feel confident in their actions.

Challenge
Balancing real-time updates with notification fatigue

Residents need timely updates about event changes, amenity availability, or maintenance status—but too many alerts can lead to them ignoring important messages.

Solution
Smart systems

Design of a smart notification system with user-controlled preferences, categorizing alerts by urgency and offering in-app reminders alongside push notifications for high-priority updates.