BuildingBoard
Addressing onboarding friction and support dependency by designing a clear, self-guided experience—while enhancing trust in the voting process
About BuildingBoard
BuildingBoard is a platform used by HOAs and condos to manage meetings, votes, and documents—streamlining communications and compliance.
Goal
To enhance the experience for management companies by simplifying the process of achieving quorum and collecting votes during annual meetings.
My role
User persona research
UI/UX
Wireframing
Prototyping
Branding
Style guide creation
User testing
QA
Challenges & solutions
Challenge
Lack of clear onboarding leading to user dependece on support
When users first entered BuildingBoard, they often relied on customer support to set up their account and schedule their first meeting. This highlighted a lack of clear guidance and self-serve onboarding leaving them feeling overwhelmed and unsure where to start.
Solution
Easy onboarding
To address this, I designed a simple onboarding flow that guides users through setup in a few easy steps. With minimal info, they’re ready to host their first meeting. Check out the prototype below to see it in action:
Challenge
Creating a trustworthy voting experience
Users were hesitant to adopt digital voting due to concerns about privacy and result integrity.
Solution
Visual confirmations
Introduced a step-by-step voting flow with visual confirmations, subtle microinteractions (e.g., checkmarks, timers), and feedback messages to build confidence. Included transparent vote receipts and a post-vote confirmation screen to reinforce trust.
Key takeaways & measurements
12,450
Monthly active users
246
Average meetings per month
18
Average number of votes submitted per meeting